At Dubaitour.com, customer satisfaction is our top priority. We understand that returns may sometimes be necessary, and we aim to make the process straightforward and hassle-free. Here’s how our Refund and Returns Policy works:
Returns:
We accept returns on most products within 14 days of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. If you’re not satisfied with your purchase, please contact us to initiate the return process. You will be responsible for the return shipping cost.
Refunds:
Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria. If the item is in its original condition, we’ll issue a refund to your original payment method within 5-7 business days. Please note that shipping charges are non-refundable.
Exchanges:
If you receive a defective or damaged item, please contact us immediately to start the exchange process. We’ll replace the item at no extra cost to you. Additionally, if you receive an item different from what you ordered, we’ll exchange it for the correct one.
Non-Refundable Items: Certain items, such as gift cards, personalized or customized items, and sale or clearance items, are non-refundable. All sales of these items are final.
If you have any questions or concerns about our Refund and Returns Policy, please reach out to us. We’re here to assist you. Thank you for choosing Dubaitour.com.