Customer Help

At Dubaitour.com, we’re dedicated to ensuring your satisfaction with every purchase. If for any reason you’re not completely happy with your order, we offer a hassle-free returns policy. Here’s what you need to know:

• You can return any product within 14 days of receiving it, provided it’s in its original condition and packaging.
• To start a return, simply reach out to our customer support team with your order number and reason for return. We’ll guide you through the process.
• Once we receive your returned item and verify its condition, we’ll issue a refund to your original payment method.
• Please note that shipping costs are non-refundable, and you’re responsible for return shipping fees unless the item was defective or damaged.

We’re committed to making the returns process as easy as possible for you. If you have any questions or concerns about our policy, please don’t hesitate to contact our customer support team. We’re here to assist you and ensure that you have a positive shopping experience at Dubaitour.com.

We apologize if you received the wrong item from Dubaitour.com. We understand the inconvenience this may have caused and are committed to resolving the issue promptly.

If you received the wrong item, please reach out to our customer support team immediately with your order number and a description of the item received. We will work diligently to rectify the situation and ensure you receive the correct item as soon as possible.

In most cases, we will cover the cost of return shipping for the incorrect item and provide you with a prepaid shipping label for your convenience. Once we receive the incorrect item back, we will promptly ship out the correct item to you at no additional charge.

At Dubaitour.com, we take pride in providing exceptional customer service and want to ensure that you have a positive shopping experience with us. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority.

We apologize if your order from Dubaitour.com arrived damaged. While we take every precaution to securely package and ship our products, we understand that accidents can occur during transit. Your satisfaction is important to us, and we want to address the issue promptly.

If your order arrived damaged, please reach out to our customer support team immediately with your order number and a description of the damage. Additionally, providing relevant photos or documentation of the damage will assist us in resolving the issue effectively.

We are committed to working with you to find a suitable solution, whether it be a replacement or refund based on your preference. In most cases, we will cover the cost of return shipping for the damaged item and provide you with a prepaid shipping label for your convenience.

At Dubaitour.com, we take pride in delivering excellent customer service and aim to ensure that you have a positive shopping experience with us. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority.

If you’ve mistakenly entered an incorrect shipping address for your order from Dubaitour.com, please reach out to our customer support team immediately to rectify the error. Here’s what you need to do:

1. Contact our customer support team.
2. Provide your order number: Be sure to include your order number when contacting us so that our team can locate your order and make the necessary adjustments.
3. Correct the shipping address: Inform our customer support team of the accurate shipping address where you’d like your order to be delivered. Please ensure the address is correct to prevent any further delays.
4. Verify any additional costs: If there are any additional charges associated with updating the shipping address, our customer support team will inform you of these fees.

We recommend contacting us as soon as possible if you’ve entered an incorrect shipping address, as we process and dispatch orders promptly. If your order has already been shipped to the incorrect address, we’ll work with you to resolve the issue and expedite delivery to the correct address.

At Dubaitour.com, we pride ourselves on our swift order processing and shipping to ensure you receive your products promptly. However, if you need to make changes or cancel an order, please reach out to our customer support team as soon as possible. Here’s what you need to do:

1. Contact our customer support team.
2. Provide your order number: Please include your order number to assist our team in locating your order swiftly and making the necessary adjustments.
3. Request changes or cancellation: Inform our customer support team of the changes you’d like to make or if you need to cancel your order. We’ll make every effort to accommodate your request.

It’s important to note that due to our rapid order processing and shipping, we cannot guarantee that we’ll be able to change or cancel your order once it has been submitted. If your order has already been processed and shipped, we won’t be able to cancel or modify it.

If you have any questions or concerns regarding changing or canceling an order, please do not hesitate to contact our customer support team. We’re here to assist you with any issues you may encounter.

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